Privacy Policy
This Privacy Policy explains how personal information may be collected, used, stored, protected, and managed when players access the website, create an account, use casino services, contact support, make payments, claim promotions, or interact with FairGo Casino.
Information We Collect
When a player creates an account, the casino may collect personal details such as full name, date of birth, residential address, email address, phone number, username, password, preferred currency, and account settings. This information is required to create and manage a player account, confirm eligibility, support secure access, and provide casino services.
Additional information may be collected during payments, withdrawals, identity checks, bonus claims, customer support conversations, technical troubleshooting, or responsible gambling requests. This may include transaction history, payment method details, device information, IP address, browser data, gameplay records, communication logs, verification documents, and account activity.
How Information Is Used
Player information is used to operate accounts, process deposits and withdrawals, provide access to games, confirm identity, manage promotions, improve website performance, respond to support requests, detect suspicious activity, and maintain a safe gaming environment.
Information may also be used to personalise the player experience, show relevant account updates, send service messages, provide promotional communications where permitted, manage responsible gambling tools, and meet internal security, compliance, and record-keeping requirements.
Identity Verification
FairGo Casino may request identity documents or additional information before allowing withdrawals, account changes, continued access, or promotional participation. Verification may include proof of identity, proof of address, payment ownership checks, and other reasonable documents required to confirm that the account belongs to the registered player.
Documents provided for verification must be clear, valid, and consistent with the information on the player account. If submitted information is incomplete, unclear, expired, altered, or inconsistent, access to certain services may be delayed or restricted until verification is complete.
Payment and Transaction Data
Payment information may be collected and processed when players make deposits, request withdrawals, receive bonuses, or complete account checks. Transaction records may include payment method type, deposit and withdrawal amounts, payment status, dates, currency, wallet details, card-related confirmation data, and cashier activity.
Payment data is used to process transactions, prevent fraud, verify ownership of payment methods, resolve payment issues, maintain financial records, and support account security. Players should only use payment methods registered in their own name.
Cookies and Tracking Technologies
The website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to support login sessions, remember preferences, improve site performance, analyse traffic, measure promotional activity, detect technical issues, and protect accounts from unauthorised access.
Players can manage cookie settings through their browser, although disabling certain cookies may affect website functionality, login access, cashier performance, game loading, or personalised features.
Marketing Communications
Players may receive promotional messages about bonuses, free spins, tournaments, loyalty rewards, casino updates, or special offers. These communications may be sent by email, SMS, phone, website notification, or other available contact methods, depending on account preferences and applicable rules.
Players can opt out of promotional communications where this option is available. Important service messages, security notices, payment updates, responsible gambling confirmations, and account-related communications may still be sent even if marketing messages are disabled.
Information Sharing
Player information may be shared with trusted service providers where necessary to operate the website, process payments, verify identities, provide games, manage support, analyse technical performance, deliver communications, investigate fraud, or maintain security systems.
Information may also be disclosed where required for legal, regulatory, security, fraud prevention, dispute resolution, responsible gambling, payment processing, or account protection purposes. FairGo Casino does not treat player data as public information and does not sell personal account details as a regular business practice.
Data Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction. These measures may include secure connections, restricted access, monitoring systems, internal controls, verification procedures, and data protection practices.
No online system can be guaranteed completely secure. Players should protect their own account by using a strong password, keeping login details private, avoiding shared devices, and contacting support immediately if they suspect unauthorised account access.
Data Retention
Personal information may be retained for as long as needed to provide casino services, manage accounts, process payments, comply with legal or operational requirements, resolve disputes, prevent fraud, support responsible gambling measures, and maintain business records.
When information is no longer required, it may be deleted, anonymised, archived, or securely restricted according to internal retention procedures and applicable obligations.
Player Rights and Requests
Players may contact support to request access to their personal information, correction of inaccurate details, updates to contact information, marketing preference changes, account closure, or information about how their data is handled. Some requests may require identity verification before they can be processed.
Certain information may need to be retained even after an account is closed, especially where it relates to payments, verification, fraud prevention, responsible gambling, dispute handling, or record-keeping obligations.
Responsible Gambling Data
Information connected with limits, cooling-off periods, self-exclusion, account closure, or responsible gambling support may be recorded and used to apply player protection measures. These records help ensure that responsible gambling requests are followed correctly and that account restrictions are maintained where required.
If a player requests gambling controls, those settings may affect access to deposits, promotions, gameplay, withdrawals, communications, or account reactivation depending on the nature of the request.
Third-Party Links
The website may contain links to third-party pages, payment providers, game providers, support tools, or external services. This Privacy Policy applies only to information handled through the casino’s own services. External websites may have their own privacy terms and data practices.
Players should review third-party privacy notices before providing personal information outside the casino website.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in technology, business operations, payment methods, security procedures, legal requirements, marketing practices, or account services. Continued use of FairGo Casino after updates are published means the player accepts the revised policy.
Players are encouraged to review this page regularly, especially before creating an account, making payments, submitting documents, claiming promotions, or contacting support.
Contact
Questions about this Privacy Policy, personal data, account information, marketing preferences, verification documents, or privacy-related requests should be sent to FairGo Casino customer support. Support may ask for additional details to confirm the account holder before responding to privacy requests.